Website and app login
On your country website, select Login and enter your email or username and password. In supported apps, biometric login can be enabled after the first successful sign-in. Always check the domain before entering credentials.
Country-specific accounts
An account created on one national website may not work on another. If your correct password is rejected, first check that you are using the registration country’s domain. Moving abroad may require a new local registration and contacting support about the previous account.
Password recovery
Select Forgot password and enter the email linked to your account. Use the recovery link to create a new, unique password. If you cannot access that email, contact the operator through the official help section and follow its identity checks.
Access problems and security
An incomplete identity check, self-exclusion, account review or geographical restriction can affect access. Only the operator can explain an account block. Use available two-factor authentication and log out on shared devices. Do not enter passwords through unsolicited messages.