Accounts and documents
Use the country website associated with your residence and provide accurate identity information. One person should not create duplicate accounts contrary to the local rules. Address checks help establish eligibility for the market.
Deposits and withdrawals
Local options may include cards, bank transfers, wallets and instant payment methods such as Pix or MB Way. Methods, processing times, limits and fees depend on the country and account status. A first withdrawal can require extra checks; consult the current cashier information.
Taxes and settlement
Tax treatment differs by jurisdiction and may change. Do not apply another country’s rules to your own payments. Sports bets are settled under the published local rules; use the bet reference when raising a query.
Frequently asked questions
Why is my account blocked?
Possible reasons include unfinished verification, self-exclusion, duplicate-account checks or regulatory restrictions. Ask the operator for the reason applicable to your account.
How do I close an account?
Contact local support and ask about the balance, open bets and closure process. Self-exclusion is a separate option when you need to stop gambling.
How can I contact support?
Use live chat, email or the help form on your country’s official website or app. Supply the relevant account or bet reference through that secure channel.
Are bonuses the same in every country?
No. Eligibility, activation, wagering and expiry are specific to each local offer.